Whilst we appreciate their maybe occasional unavoidable situations that warrant last minute changes we have to safeguard against loss of surgery time to ensure we can provide the best care possible for all of our patients.
If your appointment time becomes inconvenient for you, we are always happy to change this with two business days’ notice. This allows us to schedule in a patient who may be in urgent need of our care.
Failed appointments can sometimes interfere with dental treatment and create scheduling problems for all our patients.
We will strive to accommodate the appointment needs of our patients and make every effort to provide emergency dental care where needed at short notice.
Failure to provide us with 48 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. This fee will equate to £50 per half an hour of clinical time lost.
It is understandable that sometimes cancellations cannot be helped due to emergencies and we will take all valid circumstances into account.
Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.
Deposits are usually taken to secure your initial appointment and future treatment appointments. These deposits form part of your overall payment and are not an additional fee.
The deposit will be deducted from the total balance of your treatment. Deposits are fully refundable with sufficient notice.
We thank you for your support and understanding. We hope this will allow us to improve our level of customer care.
If you have any questions or concerns regarding the practice policy please do not hesitate to contact us on 01922 636 222 or firstname.lastname@example.org